General Terms and Conditions of Colonia Aktiv
For booking inquiries you can contact us by phone, email or through our website. Please note that a booking is made only when we have confirmed the request.
We offer a variety of guided bike tours of Cologne. Please see our website or our brochures for the description of each tour. We are happy to tailor a bike ride to your personal wishes. We provide tours for which the use of the bicycles are included in the price. The conditions for renting bicycles also apply when using the bicycles.
The fee is due with the contract.
Cancellation of tour bookings or rental bicycle bookings
You can cancel your booking or reservation of rental bikes before the start of the tour. In that case, the amount of compensation depends on how long the cancellation is made before the tour. Cancellations:
– Less than 12 hours before the start of the tour, the full price must be paid;
– 12 hours to 24 hours prior to the start of the tour, 75% of the agreed price must be paid;
– 24 hours to 7 days before the start of the tour, 50% of the agreed price must be paid;
– Earlier than 7 days before the start of the tour, 25% of the agreed price must be paid.
It may, however, be possible in individual cases that we charge less or no damages. Then, only the actual damages caused by the cancellation must be paid.
Participation in the tours is at your own risk. We regularly check the condition of our bicycles. However, when you take over the bicycles you are required to verify your traffic safety and operability of the bicycles. During the tours, you bear the responsibility for road safety and for your suitability to travel on the road.
We accept no liability for damages. This does not apply to injury to life, body and health and damage of essential contractual obligations based on intent, gross negligence or any breach on your behalf.
The rental conditions for our rental bikes are specified in the contracts and meet industry standard criteria.